If your question isn't covered here, reach out using the contact form below or give us a call.
What does it cost our organization to host a kiosk?
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Nothing upfront. We offer two flexible partnership models: a revenue-share arrangement where your organization earns a percentage of sales with no cost or risk to you, or a simple space lease where we pay your organization to host our kiosk. We'll work with you to determine which structure aligns best with your operations.
Who handles restocking and maintenance?
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T&M Fresh Innovation handles 100% of restocking, cleaning, maintenance, and inventory management. Your team has zero operational responsibility. We monitor every kiosk remotely in real time and respond immediately to any issue.
What kind of food does the kiosk serve?
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Through our distribution partnerships, the kiosk serves recognizable brand-name hot meals including White Castle classic sliders, Jimmy Dean breakfast sandwiches, and Nestlé Toll House cookies. Each meal is heated and served in under 45 seconds. We're actively expanding our menu offerings.
How much space and what utilities does the kiosk require?
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The kiosk fits in a 47" × 43" footprint (under 14 square feet of floor space) with an 80" height clearance recommended. It requires a dedicated 120V/30A electrical circuit (NEMA L5-30 outlet) and 6 inches of clearance behind the unit for airflow. No Wi-Fi connection is needed — the kiosk uses built-in cellular connectivity. It must be placed indoors in a climate-controlled environment.
Is the kiosk safe and certified for hospitals and schools?
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Yes. Our kiosks are ETL Safety Listed, ETL Sanitation Listed (NSF/ANSI Standard 25), FDA Food Code 2022 compliant, ADA accessible, and PCI verified for payment security. Automated temperature controls and shelf-life monitoring ensure the highest standards of food safety.
What payment methods does the kiosk accept?
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The kiosk accepts all major cashless payments including Apple Pay, Google Pay, Samsung Pay, contactless credit and debit cards, payroll deduction systems, and student meal plan integrations. Cash is not accepted, which reduces theft risk and simplifies operations.
How long does installation take?
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From signed agreement to operational kiosk typically takes 4-6 weeks. This includes site assessment, electrical verification, kiosk delivery and installation (a single day on-site), initial stocking, and a brief training session for your team on what to expect.
What happens if the kiosk has a problem at 2 AM?
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Our remote monitoring system alerts us in real time to any issue — connectivity drops, temperature fluctuations, payment errors, low inventory. For most issues we can resolve remotely. For physical issues, we dispatch service quickly. Your team is never expected to troubleshoot or service the kiosk.
Are you currently certified through the Illinois BEP program?
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T&M Fresh Innovation LLC is actively pursuing certification through the Illinois Business Enterprise Program (BEP) as a minority-owned business. We're a locally incorporated Illinois LLC based in Bloomington-Normal, owned and operated by Tiffany and Marland Easter.
What areas do you serve?
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Our current focus is Central Illinois — including Bloomington-Normal, Peoria, Champaign-Urbana, and the surrounding communities. We're actively expanding and welcome conversations from any organization in Illinois that has high traffic and a real need.
